Refund, Return & Cancellation Policy

At Laptop TrueValue Pvt. Ltd., we prioritize transparency in our sales process. Please read our policy carefully before making a purchase.

No Refund Policy:

• Once a product is sold, we do not offer refunds under any circumstances.
• Customers are encouraged to verify product specifications and compatibility before purchasing.

Cancellations

• Orders can be canceled within 5 hours of placement, provided they have not been shipped.
• Once an order has been dispatched, it cannot be canceled under any circumstances.

No Replacement for Damaged Deliveries:

• We do not provide replacements for products that are damaged during transit.
• Our company is not liable for any damage caused during transit, as we rely on third-party courier services for shipping.
• Customers are advised to inspect the package upon delivery and raise any claims directly with the courier service if damage is suspected.

How to Request a Replacement

1. Contact our support team at support@laptoptruevalue.com with your order details.
2. Provide clear images/videos of the product showing the defect along with the purchase invoice.
3. Once approved, we will arrange for a replacement product or guide you on the next steps.

Terms & Conditions for Replacement

• All returns must be in original packaging with all accessories, cords, adaptors, and documentation.
• Items must be undamaged and in good working condition with no alterations to hardware or software.
• You have 10 calendar days from the date of receipt of the product to exchange/replace.

Shipping Charges for Replacements

• If the replacement is due to our error (defective or incorrect product), we will cover the return shipping cost.
• If the replacement is requested due to customer preference (e.g., model change), the customer will be responsible for shipping costs.

Customer Responsibility:

• Customers are responsible for choosing the right product before purchase.
• We recommend recording an unboxing video as proof in case of any disputes with the courier service.

For any queries or concerns, please contact our support team at support@laptoptruevalue.com before placing an order.